1. General

1.1. Welcome to PLUG DOT NG LIMITED, a payment service provider company based in Nigeria. These Terms of Use (hereinafter referred to"Terms or Agreement") govern your use of our payment services, website, and mobile application. Additional terms and Conditions of use applicable to specific areas of the Service may also be posted in such areas and together with this agreement, govern your use of those areas. This terms or agreement, together with any such additional term and conditions, are referred to as this Terms or Agreement” and by using our services, you agree to be bound by these Terms or Agreement.

1.2. PLUG DOT NG LIMITED reserves the right, in its direction, to change or modify all or any part of this Terms or Agreement at any time, effective immediately upon notice published on the Service. Your continued use of the Service constitutes your binding acceptance of these terms and conditions, including any changes or modifications made by PLUG DOT NG LIMITED as permitted above. If at any time the terms and conditions of this Terms or Agreement are no longer acceptable to you, you should immediately cease all use of the Service.

2. Definitions

3. Eligibility

To use our services, you must:

• Be at least 15 years old.
• Have a valid Nigerian phone number and email address.
• Have a valid Nigerian bank account or card.
• Have a Linked Bank Verification Number
• Not be a resident of a country subject to economic sanctions by the Nigerian government.

4. Use of Content

4.1. You acknowledge that the Service contains information, software, photographs, audio and video clips, graphics,links and other materials (hereinafter referred to as “Content”) that are protected by copyright, trademark or other proprietary rights of PLUG DOT NG LIMITED or third parties. All Content on the Service is copyrighted and protected as a collective work of PLUG DOT NG LIMITED pursuant to applicable intellectual property laws. You agree to comply with any additional copyright notices, information, or restrictions contained in any Content available on or accessed through the Service. Users of the Service may use the Content only for their personal and/or non-commercial use.

4.2. You may not modify, alter, copy, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform,display or in any exploit any of the Content, in whole or in part, except as expressly permitted in this Agreement. Content consisting of downloadable software may not be reverse engineered unless specifically authorized by the owner of the software's patent and/or copyright. You may post on the Service any Content owned by you(such as your original statements), Content for which you have received express permission from the owner and Content in the public domain. You assume all risk and responsibility for determining whether any Content is in the public domain. You grant to PLUG DOT NG LIMITED the right to edit, copy, publish, distribute, translate and otherwise use in any medium any Content that you place on the Service without compensation to you. You represent and warrant that you are authorized to grant all rights set forth in the preceding sentence.

4.3. You may download or copy the Content only for your own personal and/or non-commercial use, provided that you maintain all copyright and other notices contained in such Content. You shall not store electronically any significant portion of any Content.

Except as expressly permitted by the copyright laws, no copying, storage, redistribution or publication of any Content is permitted without the express permission of PLUG DOT NG LIMITED or the owners of such Content or their authorized persons, if other than PLUG DOT NG LIMITED.

You may download from the Service any Content in the public domain for your own personal use or for non-commercial redistribution.

Any breach, violation of these aforementioned restrictions will allow PLUG DOT NG LIMITED to terminate your accessibility. However, upon termination, not only your viewing right will be terminated but you are also expected to destroy any downloaded materials in your possession whether it is printed or electronic format.

5. No Endorsement

5.1. PLUG DOT NG LIMITED does not represent or endorse the accuracy or reliability of any Content posted on any Interactive Area and you acknowledge that any reliance upon such Content shall be at your sole risk as any Content placed on any Interactive Area by users represents the views of the user posting the statement, and does not represent the views of PLUG DOT NG LIMITED.

5.2. Also note that PLUG DOT NG LIMITED has not reviewed all of the sites linked to its Website and Mobile Applications and shall not be responsible for the Contents of any such linked site. The presence of any link does not imply endorsement by PLUG DOT NG LIMITED of the site and the use of any linked website is at the user’s own risk.

6. Account Registration

To use our services, you must create an account on our website or mobile application. You agree to provide accurate and complete information during the registration process and to keep your account information up-to-date.

7. Payment Services

7.1. PLUG DOT NG LIMITED offers various payment services which include, Payment processing(this is where we process payments on behalf of our merchants), Payment collection(as we collect payments from customers on behalf of our merchants) and Payment disbursement (we disburse payments to our merchants).

7.2. Note that upon usage of our services, you agree to use our payment services only for legitimate and lawful purposes.

8. Transaction Limits

8.1. PLUG DOT NG LIMITED may impose transaction limits on your account which are maximum transaction amount, maximum daily transaction limit and maximum monthly transaction limit.

8.2. Note that upon usage of our services, you agree to comply with these transaction limits.

9. Fees and Charges

9.1. We charge fees for our payment services, including:

• Transaction fees.
• Processing fees.
• Disbursement fees.
• Tax Inclusion Fees

9.2. Note that upon usage of our services, you agree to pay these fees and charges.

10. Refunds and Charge-back

10.1. We may refund or charge-back transactions in certain circumstances, including:

• Unauthorized transactions.
• Duplicate transactions.
• Failed transactions.

10.2. Note that you agree to cooperate with us in resolving refund and charge-back disputes.

11. Security and Fraud Prevention

11.1. We at PLUG DOT NG LIMITED take security and fraud prevention seriously and upon usage of our service, you agree to keep your account information and login credentials secure including but not limited to your Account number, Passwords, OTP,PIN, BVN and Card details to third parties or make payment to anyone for “BVN Linkage” as PLUG DOT NG LIMITED or its staff will never request these details from you; monitor your account activity regularly; report any suspicious activity to us immediately.

11.2. If you suspect that a fraudulent transaction has occurred on your Account, please reach out to our 24 hours Live Chat for optimum response to conveniently restrict Access to your Account.

11.3. Also note that we may suspend or terminate your account if we suspect any fraudulent activity.

12. Respect Others

We at PLUG DOT NG LIMITED want to maintain a respectful environment for everyone, which means you must follow these basic rules on conduct;

Comply with applicable laws

Respect the right of others, including privacy and intellectual property rights

Don’t abuse or harm others or yourself and/or threaten or encourage such abuse or harm by misleading, defrauding, illegally impersonating, defaming, bullying, harassing or stalking others.Comply with applicable laws

13. Service Abuse

It is expected that you must not abuse, harm, interfere with, or disrupt our services or systems by introducing malware, spamming, hacking or bypassing our systems or protective measures, jail breaking, adversarial prompting, or prompt injection; accessing or using our services or content in fraudulent or deceptive ways such as phishing, creating fake accounts or content, including fake reviews, misleading others into thinking that generative AI content was created by a human, providing services that appear to originate from you (or someone else) when they actually originate from us, providing services that appear to originate from us when they do not, hiding or misrepresenting who you are in order to violate this term, using our services (including the content they provide) to violate anyone’s legal rights, such as intellectual property or privacy rights, reverse engineering our services or underlying technology to extract trade secrets or other proprietary information except as allowed by applicable law, using automated means to access content from any of our services, transferring materials to another person or mirror the materials on any other server.

14. Disclaimer of Warranties; Limitation of Liability

14.1. The Services and the Content are distributed on an "As is" and "As available" basis and therefore, neither PLUG DOT NG LIMITED nor any provider of third party content or their respective agents warrants that the Service will be uninterrupted or error free nor does PLUG DOT NG LIMITED, any provider of third party content or their respective agents makes any warranty as to the results to be obtained from use of the Services or the Contents. PLUG DOT NG LIMITED, third party content providers and their respective agents disclaim any warranties whatsoever, either express or implied, including, without limitation, warranties of title or implied warranties of fitness for a particular purpose or merchantability or non-infringement, with respect to the service, any content or any products or services sold through the service. Neither PLUG DOT NG LIMITED nor any third party content provider warrants that any files available for downloading through the service will be free of viruses or similar contamination or destructive features. You expressly agree that the entire risk as to the quality and performance of the service and the accuracy or completeness of the content is assumed solely by you.

14.2. Neither PLUG DOT NG LIMITED, any third party content provider nor their respective agents shall be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use the service, even if such party has been advised of the possibility of such damages Limitation of Liability and if any liability whatsoever, shall be limited to the amount of fees paid by you to us.

15. Indemnification

You agree to indemnify, defend and hold PLUG DOT NG LIMITED and its affiliates, and their respective officers, directors, owners, agents, information providers and licensors (collectively referred to as PLUG DOT NG LIMITED Parties) harmless from and against any claims, damages, losses, expenses and costs (including attorneys’ fees) incurred by any PLUG DOT NG LIMITED Parties in connection with any use or alleged use of the Service under your password by any person, whether or not authorized by you arising from use of our payment services and/or your breach of these Terms and/or any third-party claims. PLUG DOT NG LIMITED reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with PLUG DOT NG LIMITED’s defense of such claim.

16. Indemnity for Instrument

16.1. All instrument issued or purported to be issued by PLUG DOT NG LIMITED (including without limitation… amongst others) shall require independent written verification or authentication of such instrument by the company secretary or legal adviser of the Company before any reliance can be placed on such instrument by any beneficiary or any other party.

16.2. Please note that the Company shall not be held liable to any party or beneficiary for any loss or damage of whatever nature(whether direct or indirect) suffered as a result of reliance placed on an unconfirmed or unverified instrument issued or purported to be issued by the Company.

17. Privacy Policy

Please read our privacy policy

18. Governing Law and Jurisdiction

This Terms or Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes, controversies or claims arising out of or relating to this Terms or Agreements shall be resolved first through either mediation or conciliation or arbitration in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria, 2004. The Last Resort shall be through Litigation in Court having jurisdiction to preside over the issues arising.

19. Changes to Terms

We may modify this Terms or Agreements at any time. We will provide you with notice of any changes by posting them on our website or mobile application. Your continued use of our payment services after the effective date of any changes shall constitute your acceptance of the changed Term or Agreement.

20. Suspension or Termination

We may suspend or terminate your account at any time, with or without cause, by giving you notice of such suspension or termination and/or suspend or terminate your access to the services or delete your account if you materially or repeatedly breach this Terms or Agreement; Policies; we are required to do so in compliance with a legal requirement or a Court Order; we reasonably believe that your conduct causes harm or liability to a user, third party or PLUG DOT NG LIMITED

21. Contact Us

If you have any questions or concerns about this Terms or Agreements or our payment services, please contact us at:

PLUG DOT NG LIMITED

2 Wiseki Drive, Arisekola Complex Extension, Bodija, Ibadan

[email protected]

By using our payment services, you acknowledge that you have read, understood, and agree to be bound by this Term or Agreement..

Effective March 2025

PLUG DOT NG LIMITED